WASHINGTON, DC—Two TriWest Healthcare Alliance programs aimed at helping military families recently were recognized with awards from URAC, a healthcare accreditation and certification organization.
TriWest won a Silver award for the Tricare Assistance Program, which is a program that connects military members and dependents with 24/7 access to online behavioral healthcare access, including Web-based video-conferencing and chat.
TriWest won a bronze award for its tobacco cessation program that helps beneficiaries cope with tobacco addiction through classes offered over the phone.
URAC named the winners of the 2011 Best Practices in Health Care Consumer Empowerment and Protection as part of its 2011 Quality Summit and Award Program. A 20-member panel of experts selected winners in the categories of consumer decision-making and consumer health improvement.
“This is an incredible honor to have both of these programs recognized by URAC as industry best practices. Everything we do is in support of our mission to provide the best service to our customers, who sacrifice a great deal to safeguard our freedoms,” said TriWest President and CEO David J. McIntyre, Jr., in a written statement. “These two programs, developed in partnership with the Department of Defense, exemplify that mission and we’re proud to provide them to our military members, retirees and families that we humbly serve.”